24 Hour Emergency Number: 800-720-2417

Emergency Response Steps

1. Safety First

In the event of a pipeline emergency, responders should take standard precautions to ensure their safety
  • Do not approach without proper protective equipment.
  • Establishing control of the incident is vital to protect lives, property, and the environment.
  • Do not extinguish primary fires.
  • Turn off all engines and electrical devices including phones.
  • Do not attempt to operate any pipeline valves. This could make the situation more dangerous.

2. Protect the public

Establishing control of the incident is vital to protect lives and property. We recommend the following guidelines.
  • Establish a perimeter.
  • STOP all traffic from entering control zone.
  • Clear roadways for emergency vehicles.
  • Evacuate or shelter-in-place. If evacuation is necessary, establish an evacuation center where the public can wait for news and assistance.

3. Notify the Pipeline Operator

Trained Magellan representatives will respond to the scene where they will integrate into the command structure and focus on minimizing hazards and bringing the incident to a conclusion.

To request emergency response plans for your jurisdiction, call 918-574-7000.

Five Priorities for Managing a Pipeline Incident

The AOPL and API have teamed up with the NASFM to create a “Five Priorities for Managing a Pipeline Incident” list for emergency responders. As a supporter of these organizations, Magellan Midstream Partners, L.P. encourages you to utilize such material to promote pipeline safety and awareness. For more emergency response tools, visit http://www.aopl.org/pipelines-in-your-community/emergencyresponse/.

What Should You Do (or Not Do) in the Event of an Anhydrous Ammonia Leak?


  • Leave the area immediately. Try to direct any other people to leave the area. Attempt to stay upwind and uphill of a release.
  • If leaving the area is not an option, you may be able to take shelter in a home, school or business by closing all doors and windows and shutting off the heat/air conditioning.
  • Call 911 or your local emergency response number.
  • Call the Magellan emergency number.


  • DO NOT come into direct contact with any escaping liquids or gas.
  • DO NOT get close to the vapor cloud. Dangerous levels of ammonia may exist outside of the vapor cloud. 
  • DO NOT drive into a leak or vapor cloud while leaving the area.
  • DO NOT attempt to operate any pipeline valves yourself.

Hazardous Material Quick Guide





Crude Oil


Heavier than air

Possible presence of H2S, a toxic gas

Gasoline, Diesel, Jet Fuel, Heating Oil, Transmix


Heavier than air

Irritating to eyes and skin. Vapors at high concentration may cause central nervous system effects.

Propane, Butane


Heavier than air

Respiratory tract irritant. May cause central nervous system effects.

Anhydrous Ammonia


Lighter than air but can act as heavy gas.

Irritant and corrosive to skin, eye, respiratory tract and mucous membranes. May cause severe burns, eye and lung injuries and death.

National Pipeline Mapping System (NPMS) 

View a map of transmission pipelines in your community. Click “PIMMA” to request password-protected access to download GIS map files. Managed by the U.S. Department of Transportation.

Pipeline Emergencies

Pipeline emergency response training materials produced by the National Association of State Fire Marshals and the U.S. Department of Transportation. Includes instructor training materials and a mobile application for iPhone and Android devices. Also includes a link to online training portal.

Emergency Response Information for Officials

NASFM Training

For information about training available through the National Association of State Fire Marshals, please visit https://nasfm-training.org/

API/AOPL Shoulder to Shoulder Videos

API-AOPL Shoulder to Shoulder Videos

The “Shoulder to Shoulder: Roles in Pipeline Emergency Response” video series features interviews with pipeline and emergency response experts. The series is an engaging way for emergency responders to learn more about how to safely and effectively respond to a pipeline emergency. The videos cover topics such as how pipelines work, how different products impact response, response leading practices, how to better prepare to respond to pipeline incidents and roles in pipeline response. A wide variety of emergency response disciplines are covered including fire, law enforcement, emergency management, 9-1-1 and emergency medical services.

Anhydrous Ammonia Training

anhydrous ammonia training

With Anhydrous Ammonia being a large part of American agricultural, manufacturing, commercial, and transportation industries and incidents occurring in the past across the United States, there is a possibility that at some point a large ammonia incident may occur. TRANSCAER® has created a high-quality training program that will help prevent and or mitigate such an incident for emergency responders in communities where anhydrous ammonia is manufactured, stored, shipped, transported, or used in high volume quantities. All the materials were developed by Transcaer's team of seasoned experts from across various industries.

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Emergency Responder Information
-- Ammonia
-- Crude Oil
-- Diesel Jet Fuel
-- Gasoline
-- Propane Butane
-- Facility Fire